Privacy Policy

Introduction

Regal Roads ("we," "our," or "us") is committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you use our luxury car rental services in Taiwan or visit our website. By engaging with our services, you acknowledge that you have read and understood this policy.

For questions or concerns about this policy or your personal data, please contact us at [email protected].

Information We Collect

We collect information necessary to provide our rental services and improve your experience. This includes:

Personal Information

When you rent a vehicle or contact us for information, we collect your name, email address, phone number, and physical address. For rental agreements, we also require your driver's license information, passport details (for international visitors), and payment information including credit card details processed through secure payment systems.

Rental-Specific Data

During your rental period, we collect information about vehicle usage including mileage, pickup and return locations, rental duration, and any incidents or maintenance needs that arise. GPS systems in vehicles may record location data for navigation purposes and roadside assistance.

Communication Records

We maintain records of communications between you and our team, including email correspondence, phone conversations for quality assurance and training purposes, and any feedback or inquiries you submit through our website contact forms.

Website Usage Information

When you visit our website, we automatically collect technical information such as your IP address, browser type, device information, pages visited, time spent on pages, and referring websites. This information is gathered through cookies and similar technologies as detailed in our Cookie Policy.

How We Use Your Information

We use collected information for the following purposes:

Service Delivery

Your personal information enables us to process rental bookings, verify driver credentials, arrange vehicle delivery and pickup, provide GPS navigation and route planning assistance, and deliver 24-hour bilingual roadside support throughout Taiwan.

Payment Processing

We process payment information to charge rental fees, handle deposits and refunds, manage insurance claims if necessary, and maintain transaction records as required by Taiwanese financial regulations.

Communication and Support

We use your contact information to send rental confirmations, provide pre-rental briefing materials, deliver route suggestions and travel tips, respond to inquiries and support requests, and send important service updates such as weather warnings or road closures affecting planned routes.

Service Improvement

Anonymous aggregated data helps us analyze website usage patterns, improve our vehicle selection and maintenance schedules, develop better route recommendations, enhance customer service training, and identify areas for operational improvement.

Legal Compliance

We retain certain information to comply with Taiwan's Personal Data Protection Act, meet automotive rental industry regulations, respond to legal requests from authorities, and maintain records for tax and accounting purposes.

Information Sharing and Disclosure

We limit information sharing to necessary circumstances:

Service Providers

We share information with payment processing companies for secure transaction handling, insurance providers for coverage administration, GPS and mapping service providers for navigation functionality, and vehicle maintenance partners when repairs or servicing is needed during your rental period.

Legal Requirements

We may disclose information when required by Taiwanese law, in response to valid legal processes such as court orders or subpoenas, to protect our rights and property, to investigate suspected fraud or safety concerns, or in connection with accident investigations involving rented vehicles.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction, with notification provided to affected customers and continuation of privacy protections.

We do not sell personal information to third parties for marketing purposes. We do not share customer data with unrelated businesses for their promotional activities.

Data Security

We implement comprehensive security measures to protect your information. Our systems employ industry-standard SSL encryption for data transmission, secure servers with access controls and regular security audits, encrypted storage for sensitive information including payment details, and regular staff training on data protection protocols.

Physical security measures include restricted access to facilities where paper records are stored, secure disposal procedures for documents containing personal information, and locked storage for driver's license copies and rental agreements.

While we employ robust security practices, no method of transmission over the internet or electronic storage is completely secure. We continuously update our security measures in response to emerging threats and technological developments.

Data Retention

We retain personal information for different periods depending on its purpose. Active rental information is kept for the duration of the rental period plus six months for potential claims or support issues. Payment and transaction records are retained for seven years as required by Taiwanese tax regulations. Marketing communication preferences are maintained until you request removal or update your preferences. Website analytics data is typically aggregated and anonymized after twelve months.

After retention periods expire, we securely delete or anonymize information so it can no longer identify individuals.

Your Rights Under Taiwan's Personal Data Protection Act

As a data subject in Taiwan, you have specific rights regarding your personal information:

Right of Access

You may request copies of the personal information we hold about you and information about how we process it.

Right to Correction

If you believe information we hold about you is inaccurate or incomplete, you may request corrections or updates.

Right to Deletion

You may request deletion of your personal information, subject to our legal obligations to retain certain records for specified periods.

Right to Restrict Processing

You may request that we limit how we use your information under certain circumstances, such as while we verify accuracy of disputed data.

Right to Object

You may object to processing of your information for marketing purposes or other processing based on legitimate interests.

To exercise these rights, contact us at [email protected]. We will respond to requests within thirty days and may require identity verification to protect your information.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and user experience. Essential cookies enable basic site operations such as maintaining your session and remembering form inputs. Analytics cookies help us understand how visitors use our site, which pages are most helpful, and where we can improve navigation and content.

You can manage cookie preferences through your browser settings or through our Cookie Policy page, which provides detailed information about the types of cookies we use and how to control them. Note that disabling certain cookies may limit website functionality.

International Data Transfers

Our services operate primarily within Taiwan, and your information is stored on servers located in Taiwan. In limited circumstances, such as when using international payment processors or cloud service providers, your information may be transferred to servers in other jurisdictions. When this occurs, we ensure appropriate safeguards are in place to protect your information according to Taiwan's data protection standards.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. Rental agreements require renters to be at least 21 years old with valid driver credentials. If we become aware that we have collected information from a minor without appropriate parental consent, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, for significant changes, by sending an email to registered customers or posting a notice on our website. Continued use of our services after policy changes indicates acceptance of the updated terms.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: